Good to Know
The practical details — booking, cancellations and what happens if something isn’t right.
None of this is meant to be heavy-handed. We’re a small team and every appointment is a stylist’s time held for you, so a few clear rules keep things fair for everyone — including the guest who wanted the slot you couldn’t use.
If anything here is a problem for your circumstances, call us on 508-477-0997. We’d much rather talk than enforce.
Please give us at least 24 hours’ notice if you need to cancel or move an appointment. That gives us a realistic chance of offering the slot to someone else.
A no-show is an appointment missed without notice. Because the time can’t be filled at that point, missed appointments may be charged at 50% of the service price.
Life happens, and a first missed appointment is usually just a conversation. Repeated no-shows may mean we ask for a deposit to book in future.
Call us if you’re running behind — we’ll tell you honestly whether we can still fit the full service in.
Arrivals more than 15 minutes late may need to have the service shortened or rebooked, since the stylist has another guest after you. We’d rather adjust than rush your hair.
Tell us. Please call within 7 days of your appointment and we’ll book you back in to put it right at no charge.
This is a genuine offer, not a formality — color in particular is often adjustable with a toner or a short follow-up. What we can’t do is redo a service free of charge because you’ve changed your mind about the look you asked for, or because someone else has worked on your hair since.
Please tell your stylist about any allergies, sensitivities or reactions you’ve had to color or chemical services in the past, and about any medication or treatment that may affect your hair or scalp.
We cut hair for all ages and children are welcome in the chair. For everyone’s safety, children not being served need to stay seated with an adult — there are scissors, hot tools and chemicals in use throughout the salon.
Please keep an eye on your things while you’re with us. Color and lightener can permanently mark clothing — we’ll always gown you, but we can’t accept responsibility for damage to clothing or for lost items.
Anything here you’d like to talk through, call 508-477-0997 or email info@illusionshairsalonmashpee.com.
Last updated: September 1st, 2026. See also our Privacy Policy, Terms of Service and SMS Consent.
Book online any time, or call us during opening hours.
